The Management Group, Inc.
  • 30-May-2017 to 29-Jul-2017 (PST)
  • Residential Services
  • Vancouver, WA, USA
  • $14
  • Hourly
  • Full Time

We offer excellent benefits that include Medical, Vision, and Dental group plans. We have a great 401(k) retirement plan, paid vacation and sick leave as well as educational assistance.

The Management Group, Inc. (TMG) was founded in 1985 by President, Carmen Villarma, as a single family property management company. Today, TMG has expanded into a conglomeration of five companies that encompass all aspects of property management: Single Family, Homeowner Associations, Multifamily, Commercial, Sales, and Maintenance Services. In total, as the largest property management company in Southwest Washington, TMG's portfolio is comprised of over 14,000 residential units throughout Washington and Oregon. We are proudly woman-owned and operated, and are an Equal Opportunity Employer.

From our humble beginnings with just two staff members, through tremendous dedication and entrepreneurial spirit, we are now a family of over 120 employees that are consistently striving to reach new heights, outperform our competitors, and achieve even greater success. At TMG, we expect a lot from our employees. In return, we promise to invest in you: we nurture and encourage career development, and promote from within. We are looking for those that exemplify and demonstrate our core values of Integrity and Respect, Teamwork, Passion for Results, Innovation, and Customer Service.

This Position:

As a Customer Care Representative, you will work in our busy Residential Services Department at our headquarters office. You are the face of the company, and will adeptly handle a large volume of phone calls on a multi-line phone system, as well as greet clients as they come into our office. You will take the time to ensure each caller's needs are met, and strive to provide exceptional service at all times. If you're a customer service rock star with excellent multitasking abilities, this is the position for you!  The schedule will be Monday-Friday, from 9:00am-6:00pm.

You Are:

  • Customer Service-Oriented: You have a positive attitude, and are willing to do whatever it takes to ensure our clients and customers are taken care of. You truly enjoy working with people, and are kind and compassionate to those you serve.
  • Communication Pro: You possess excellent communication skills, both written and verbal. You manage numerous calls and emails with ease and professionalism, and have a knack for turning that unhappy customer into a satisfied one. You also have a sense of humor, and can interact with people of all walks of life. You wear a thick skin, and can manage the expectations of aggressive or angry clients with a kind but firm tone of voice. You overly-communicate with the team to confirm that everyone is on the same page.
  • Professional with a Polished Image: You take pride in your appearance.  You dress for the career you want, and not the job you have.  You are mature and tactful in dealing with others, and would prefer to offer solutions rather than react to difficult situations.
  • Educated and Experienced: You have a GED or high school diploma, and at least one year of related work experience or training. If you have previous property management experience, that's even better!

You Will:

  • Answer incoming telephone calls with a friendly and professional tone of voice, transfer calls to the appropriate team members, and provide reception services for the company. You will also become an expert of our company and portfolio, describing available properties and services to prospective tenants and clients.
  • Provide basic rental information to prospective tenants and route residential rental calls to the appropriate personnel.
  • Take and deliver messages, or transfer calls to voicemail when appropriate personnel are unavailable.
  • Update and maintain TMG's Relocation Policy and Procedure Manual and any other required documents or forms.
  • Ensure the reception area is kept clean and tidy, and perform other clerical duties as needed.

 What We Offer You:

  • $14 per hour and a Monday-Friday schedule.
  • A generous benefits package with three different medical plan options, as well as vision and dental group plans.
  • $10,000 company-paid term life insurance policy.
  • Voluntary additional benefits, including insurance through AFLAC, cafeteria plan and flexible spending, short-term disability, term life, and AD&D insurance.
  • Paid vacation, sick leave, and holidays.
  • 401(k) and educational assistance.
  • A fantastic working environment, with business casual Fridays.
  • A catered lunch provided by the company once per month.
  • Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.

Join us, and become a part of the team!

The Management Group, Inc.
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